Refund policy

Returns and refunds

We want you to love your Aligned Rituals purchase. This policy explains how returns, refunds and cancellations work.

Change-of-mind returns

We don't offer returns or refunds for change of mind. Please take your time choosing, and email us at hello@aligned-rituals.com if you have any questions before you order.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not what you ordered, we'll make it right. Email hello@aligned-rituals.com as soon as you notice, with your order number and a photo of the issue. We'll offer a replacement, repair or refund, and we'll cover the cost of returning the item if we ask you to send it back.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How refunds are paid

Approved refunds are returned to your original payment method. Once we've approved a refund, it usually takes 5 to 10 business days to appear, depending on your bank or card provider.

Cancelling an order

If your order hasn't been posted yet, we can usually cancel it. Email us as soon as possible with your order number and we'll let you know if it's still possible.

Contact us

Questions about a return or refund? Email hello@aligned-rituals.com.